INFORMATION ON HOLIDAYS AND BOOKINGS

Check-in and check-out

Rooms are available from 2 p.m. on day of arrival. Please vacate your room by 11 a.m. on day of departure. If you intend to arrive after 6 p.m., please notify the hotel by phone.
Late check-out: possible until 2 p.m. (with extra charge)

 

Meals

• Welcome greeting in the room
• Breakfast buffet till 10:30 a.m. with organic products from the surrounding area and partly from our own cultivation
• Gourmet menu from our Mediterranean-Alpine Matill kitchen with vegetables, fruit & herbs from our own organic garden
• Vegetarian or vegan light menu
• Afternoon snack with cold starters, homemade desserts and organic juices from 2.30 p.m. to 5 p.m.
• Always available: Vital drinks, spring water, wide selection of herbal teas in the Beauty & Health area and in the Natur.Veda.SPA wellness area
• 1 weekly wine tasting in the Castelletto cellars, guided by your host (small charge payable)
• Gluten-free and lactose-free diet, as well as various other intolerances and allergies are taken into account
• Home-made chutneys, jams, syrups and bread, with the chance to buy our products
• Themed evenings: dessert buffet, gala dinner, Italian evening, pasta and risotto buffet, Val Venosta specialities, Törggelen, cookery demonstrations 
• Aperitivo with great finger food and music and with Mrs. Charlotte
• Cookery demonstrations and classes
• A fun party in a cabin in the Val Martello, cooking and tasting dishes at our Eberhöfl mountain farm
• Various wine specials and wine enjoyment experiences
• Part of the VINUM hotel network

Programme of sports and leisure activities in the Val Venosta

• 5 guided hikes, mountain and summit tours with our in-house hiking guide Emanuela and guide Harald from Monday to Friday (no minimum number of participants), including:
• Snowshoe hikes, cultural excursions, walks to explore the irrigation channels and mountain pastures
• Wine tours with visits to the wineries of the Val Venosta
• Mountain hikes up in the peaks to admire the sunrise, all accompanied by our guide
• Climbing and glacier-climbing lessons, hikes over glaciers with our mountain guide (extra charge)
• Lockable bike room in the underground car park
• E-bike excursions in the local area
• 3 guided bike tours a week with Maxx Bike Eldorado (also for e-bikes): Monday, Wednesday and Friday
• Tuesday | Thursday: Transfer from Laces to Lake Resia for a fee (without guide)
• Monday | Wednesday: Transfer back from Lake Caldaro to Laces for a fee (without guide)
• Free rental of hiking and Nordic walking poles, drinking bottles, backpacks, maps, hiking suggestions available at reception.
• Free rental of high-quality mountain bikes (FOCUS bikes for women, men and children), GPS devices, cycle helmets, heart rate monitors, extensive maps and tour suggestions, lockable bike room, bike washing facilities, shuttle service.
• Marquardt e-bikes for hire (€28.00 per day)

Fitness world

• Scenic yoga and relaxation area
• Fitness area with Technogym equipment for muscle toning and cardiovascular well-being
• Gym with Stone Garden
• Supervised fitness programme with water gymnastics, Kneipp, various yoga exercises, back gymnastics, stretching, progressive muscle relaxation, ...
• Relaxation programme with 5 Tibetan massages, sweet awakening, meditation journeys, breath relaxation
• Mindful in the vineyard (limited period)

World of saunas

• Scenic relaxation area with infrared beds
• Finnish pine-wood sauna and relaxation areas, on the scenic terrace
• Wide choice of essential oil steam jets in the sauna
• 1 weekly spa night
• Finnish sauna with salgemma rock salts (85° C)
• Bio-sauna with aromas (55° C)
• Steam bath with herbs and hay (45° C)
• Aroma cave with various essences (46° C)
• Laconium with orange and Indian rose quartz infusion (40° C)
• Tepidarium with heated loungers (39° C)
• Salt cave with salt hydro-massage, area with sand and sea air
• A water paradise, with choice of showers
• Kneipp paths, ice fountains, baths
• Relaxation area with water beds and comfortable loungers
• Fresh air room
• Scenic relaxation zone with sitting area; rest area in Swiss pine, with water, hay and sand beds. Hanging loungers
• Vital bar with refreshing drinks, herbal teas and spring water
• Outdoor sauna: herbal textile sauna with relaxation area (80° C)
• Quiet garden with loungers
• Recharge your batteries in our beauty oasis: open 7 days with individual, holistic, alpine, energetic and far-eastern treatments

Water worlds

• Indoor swimming pool (29° C)
• Counter-current system and waterfall
• Outdoor heated pool open from April to mid-October (27° C)
• Children's pool with water mushroom
• Underwater hydro-massage beds
• Many lawns and sunny terraces with relaxation corners, double sunbeds, and more ...
• Roof terrace with fantastic mountain panorama to soak up the sun
• East terrace with cosy oases and panoramic view
• Experiential Kneipp path
• Bathrobe and wellness pack with sauna towels and slippers

Children and families

• Childcare during the summer months indoors and outdoors from begining of july to end of august, from 1 p.m. - 6 p.m. with a varied animation programme.
• Special children's menus
• On request children's meals from 6 p.m.
• Play area with slide, climbing tower, swing and ping-pong table
• Games room with wall games, table football, equipment for craft activities and colouring
• Outdoor heated pool with children's pool, open from April to mid-October
• For the children we provide free of charge: Baby-carrier backpack, high chairs, armbands for swimming, changing tables, baby baths, children's bathrobes, baby phones, child's bikes and helmets, kettle
• Pram-friendly paths and excursion destinations in the surrounding area
• Children & youth programme in Laces with rafting, canyoning, kayaking, quad, llama trekking, 3-D archery, cycle path from Reschen to Meran, horse riding, climbing, mini-golf.
  Excursion destinations for families in the surrounding area: Archeo-Park in the Schnals Valley, Ötzi Museum in Bolzano, Acqua-Prad, Churburg Castle in Schluderns, high ropes course, railway world ... and much more (possibly for a fee)

Services

• Underground garage and free parking. All the suites have a dedicated parking space in the underground garage
• Free wireless-Lan connection in all rooms, lounges and terraces
• Free internet browsing station with access to the cycle excursion programme
• High quality "Alpine Dream" bath products and facial scrubs in your room
• Reading matter in room
• Option of choosing between various types of mattress and pillow, including herb pillows
• Laundry Service (payable extra)
• Library
• Alto Adige Guest Pass for unlimited free mobility throughout South Tyrol 
• including numerous inclusive services such as a free ascent and descent with the chairlift to the Tarscher Alm, free admission to the Marble World, apple tours and various discounts